Our Terms & Conditions

Fees

• At the time of registration, books are factory ordered once the deposit is paid. Factory ordered books can take up to 10 - 14 days to arrive from the date of payment.

• Once books are issued, they are the sole responsibility of the student and parent/guardian. Learning Labs Publications do not take any responsibility for damaged or lost books. It is up to the student/parent or guardian to request and replace the books at the original price.

• Once a phase is completed, Learning Labs will order the next set of books as part of your subscription AUTOMATICALLY, unless you advise us otherwise (2 weeks notice). If sufficient notice of cancellation/pausing is not given, the usual charges clarified in your registration will be levied for the next academic phase.

• Subscription to our courses require a monthly direct debit, payable in full, in advance; they are collected automatically by our Direct Debit partner (Gocardless).

• An active Direct Debit is required 48 hours prior to your subscription start date.

• It is the parent or guardian’s responsibility to abide by the payment deadlines as shown on the application form and the academic calendar. Learning Labs Publications reserve the right to cancel course entry due to untimely or inadequate payment.

Cancellations
 

• Students are automatically enrolled for the following month’s content subscription unless their parent/guardian provides a 1 month cancellation notice.

• Learning Labs do not refund fees that have been paid - any fees paid will have the necessary content/books posted as part of your plan.

• Deposits related to Learning Labs Academic Course Content are not refundable at the point of cancellation.

Data Protection Statement

The information which you give when completing your application form will be used in accordance with the Data Protection Act 1998 and GDPR regulations for the following purposes: to enable the organisation to create an electronic and paper record of your application; to enable the application to be processed; to enable the organisation to compile statistics, or to assist other and funder organisations to do so, provided that no statistical information that would identify you as an individual will be published. The information will be kept securely and will be kept no longer than necessary.

Our Privacy Policy

Privacy Policy
Effective Date: 23/08/2023
Welcome to Learning Lab's website ("Website"). We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines our practices for collecting, using, storing, and protecting your data. By using our Website, you consent to the terms of this Privacy Policy.
 
1. Information We Collect
 
1.1 Personal Information: We may collect personal information such as your name, email address, phone number, and other relevant details when you voluntarily provide them to us. This information is used for communication and personalized services.
 
1.2 Geographical Location: We may collect and process geographical location data to enhance your experience, provide location-specific content, and improve our services.
 
1.3 Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze usage patterns, and improve our services. Cookies are stored on your device and can be managed through your browser settings.
 
2. Use of Data
 
2.1 Customer Information: We collect and store customer information, including email addresses and contact details, to
provide educational services, respond to inquiries, and inform you about relevant updates.
 
2.2 Geographical Location: Geographical data is used for statistical analysis, enhancing user experience, and providing location-specific information.
 
2.3 Cookies: Cookies help personalize your experience, track website usage, and improve our services. You can manage your cookie preferences through your browser settings.
 
3. Data Security
 
3.1 Security Measures: We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.
 
3.2 Third-Party Processors: We may engage third-party service providers for data processing (e.g., payment processing, email marketing). These providers are carefully selected and comply with data protection regulations.
 
4. Marketing and Communication
 
4.1 Email Marketing: We use your email address for sending you information about our services, promotions, and updates. You can opt-out of these communications at any time by using the "unsubscribe" link provided in our emails.
 
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes stated in this policy, unless a longer retention period is required by law.
 
6. Legal Basis
Our data collection and processing are based on your consent, legitimate interests, and compliance with applicable laws and regulations.
 
7. Your Rights
You have the right to access, correct, update, or delete your personal information. To exercise these rights or inquire about the data we hold, please contact us at admin@learninglabsuk.com.
 
8. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be available on our Website.
 
9. Contact Us
If you have questions, concerns, or requests regarding this policy or our data practices, please contact us at:
Learning Labs.

Contact Email: admin@learninglabsuk.com

By using our Website, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Learning Labs!